Frequent Asked Questions

  • Q: What Is Unlocking?

    Answer: Unlocking enables you to cut all ties to your initial mobile network provider without replacing your mobile phone. When you purchase a mobile phone either on pay-as-you-go or a contract, network carrier includes a SIM, a chip in your handset, containing a serial number that identifies you to the network provider. Most network carrier "lock" your phone so it works only with their specific SIM card, a chip in your handset, containing a serial number that identifies you to the network provider. The only reason to lock the SIM is to ensure you use their service for an extended period of time. If you attempt to use an alternative SIM card in a locked phone, you will receive error messages, such as "SIM Card Not Accepted." Unlocking enables you to use any SIM card on any network in your handset.

  • Q: What are the unlocking benefits?

    Answer: There are many benefits to unlocking your handset, including: Ability to use any SIM card on any network Ability to take advantage of roaming services offered by most major networks Possibility of dual, tri or even quad band functions allowing you to use your phone in even more countries around the globe.

  • Q: Can my phone be unlocked?

    Answer: If your carrier and model is listed on the website then we can prvide you its code.

  • Q: How can I find my Cell Phone IMEI.?

    Answer: Dial *#06# on your phone it will show you 15 digit number which your cell phone IMEI.

  • Q: What if I have a model that is not listed on your website?

    Answer: Please communicate with us and let us know abt your model.

  • Q: What happens if my code is "not found"?

    Answer: You will not be billed for any codes that come back "not found". You will have a Full Refund.

  • Q: I ordered a code long time ago. I have lost it, what do I do?

    Answer: You can always track your order by going at https://BellUnlocking.com/track.php

  • Q: The code I received doesn't work. What do I do?

    Answer: If the code you are given does not work, let us know we will try to verify the code, if the code remain same then you can ask for Refund, You will have to provide us video proof so that we can make sure that you are following the right instructions and your phone was not hardlocked. Video must include the insertion of the sim card, showing the IMEI, and showing the message \"code error\". \"Not Allowed\" or \"Cannot Undo Restriction\".

  • Q: What happens when wrong code is entered into phone too many times?

    Answer: Most devices are set by manufacturer with a temp limit for unlocking. If such limit is attained then the device becomes hard locked and becomes unusable without original SIM card. Blackberry: 10 Tries (Impossible to restore) HTC 3 Tries (Impossible to restore) HP 3 Tries (Impossible to restore) Huawei 5 Tries (Impossible to restore) Lg 3 - 5 Tries (With technician possible to restore) Motorola (None droid) 3 Tries (If device hard locked and says contact service provider. Simply leave wrong sim in phone for 30 min and the phone will reset.) Nokia new model 3 Tries, old model 5 Tries (Possible with equipment and technician) Palm 3 Tries (Impossible to restore) Pantech 5 Tries (Impossible to restore) Samsung some models 3 tries and others 5. It will say phone freeze. An unfreeze code will work. However, without this code a technician is required. Sony Ericsson: 3-5 Tries (Possible with technician).

  • Q: It is taking longer than the suggested time frame for my code to be processed. What do I do?

    Answer: In the event that the code is taking longer than the suggested time, send an email at codes@bellunlocking.com including the IMEI, model, date and time submitted.

  • Q: What is your Refund Policy?

    Answer: If the code you are given does not work. Refunds will not be given for any codes without video proof. Video must include the insertion of the sim card, showing the IMEI, and showing the message \"code error\". \"Not Allowed\" or \"Cannot Undo Restriction\".